Return policy

This is the return rule for this shop. It is written the way a medium-size cigar shop usually writes one: a time limit, what can come back, what cannot, who pays the postage, and how a refund is made. A shop that adopts the site replaces the details with its own. Contact Us is how you reach us. This demonstration does not publish a phone number.

The window

You have 30 days from the day the order is delivered. A holiday order placed in November or December can be sent back through January 31 of the next year. After that, write to us only if the item arrived damaged or was not what you ordered.

Ask before you ship anything back. We reply with whether the item can be returned and where to send it. A box that arrives with no note is hard to match to an order. Keep the carrier's tracking number until the refund is done.

Accessories, apparel, and humidors

Cutters, lighters, ashtrays, apparel, and humidors can be returned within the window if they are unused and in the original packaging, with any parts and inserts that came in the box. A lighter that has been filled, a cutter that has been used, or a humidor that has been seasoned is not unused.

Fuel and butane are not returnable once the seal is open. A carrier also restricts how those can be shipped. If one arrives damaged or leaking, do not mail it back. Write to us with a photo.

Cigars and samplers

An unopened cigar box, bundle, or sampler can be returned within the window. The cigars need to be in the cellophane or the seal they shipped in, and in the box they came in. We cannot resell a cigar that has been out of that pack.

A cigar that has been cut or smoked cannot be returned. The same is true of a sampler once the pack is opened. If you are unsure, ask before you open it.

Damaged, or the wrong item

If a cigar arrives crushed, a humidor arrives broken, or the order is not what you bought, write within 7 days of delivery. Include the order number and a photo of the item and the packing. We replace that item or refund it. If we need the item back, we pay the return postage. Do not throw the packing away until we have answered.

Who pays the postage

On a change of mind, you pay to send the item back. Use a service with tracking. We are not responsible for a return that never arrives.

On a damaged or wrong item, we pay, as above.

The shipping you paid to receive the order is refunded when the return is our mistake. It is not refunded on a change of mind, unless the law where you live requires it.

Refunds and exchanges

After the return reaches us and we check it, the refund goes back to the original payment. That usually takes a few business days on our side, and then whatever time your bank takes. We email you when it is sent.

An exchange is the same path: we confirm the item, and we ship the replacement or refund the difference. If the replacement costs more, we collect the difference before it ships.

A promotional item that came with the product comes back with it. If it does not, the refund is reduced by the price of that item.

A gift

The person who paid can ask for the return. The refund goes to that payment, not as cash to the person who received the gift. A guest order uses the email on the order. An account order uses the account.